Course curriculum

    1. Introduction 2022 Customer Journey

    2. What is the biggest disruption in your business this year?

    3. Supply and Demand Economics

    4. Are customers satisfied with the buying process?

    5. Real World Journey

    6. A customer contact is like a job interview. Why should a customer buy from you?

    7. Empathy, Compassion, Honesty, Transparency, Communication.

    8. Do you have a process and a plan?

    9. Did this sales consultant have a solution?

    10. Is your technology and website helping you?

    11. Was there clear communication with this Toyota Dealership?

    12. Should I call or should I text?

    13. How was this Toyota dealership's customer journey?

    14. What does it take to earn a customer?

    15. I will enhance my customers' journey!

    16. Quick Quality

    17. Assignment

    18. Spring 2022 Toyota News

About this course

  • Free
  • 18 lessons
  • 1 hour of video content